Costumes.com Reviews

Costumes.com has an overall rating of 2.4 based on 130 reviews. Customer feedback on Costumes.com is mixed: Costumes.com reviewers highlight positive aspects like wide selection of costumes, competitive pricing, fast shipping, which strongly appeal to families, party planners, Halloween enthusiasts. However, Costumes.com is often criticized for its size inconsistencies, quality issues, customer service challenges.

2.4/5.0

130 reviews

5 Stars

27

4 Stars

15

3 Stars

10

2 Stars

5

1 Star

73

All Costumes.com Reviews (130)
happybird819
August 30, 2022
"Top-notch costumes!"
These costumes are of the highest quality! You won't find better prices anywhere! Seriously, don't bother searching anywhere else!
heavymouse273
August 25, 2022
"Smooth Ordering Experience, But Size Issues"
Placing my order was a breeze, no hassle at all. However, I ran into a problem with the sizes of the costumes I got; they didn’t line up with what I had ordered.
Gladys.Grant
August 20, 2022
"Awesome Costumes!"
These costumes are fantastic! I'm really into them! The prices are great and the shipping was super quick. Thanks a bunch!
Peter.Patterson
July 14, 2022
"Top-notch support!"
I ran into some issues while trying to place my order online, so I reached out to customer support. The person I spoke with was super kind and really helpful. Totally made my day! The boots are gorgeous and will match my outfit perfectly. Appreciate you all for being such an awesome company to work with!
SusanCarr
July 05, 2022
"Received a damaged item, no reply from support"
One of the Mickey pumpkins I got showed up broken since it was just tossed in a box without any padding to stop it from moving around. I reached out for a return to get a refund or a replacement, but I haven't heard a peep from you. It's been a whole week. For sure, I won't be buying from wholesale Halloween again.
bluefrog148
June 28, 2022
"Awesome items and prices, but shipping needs work"
Fantastic products and prices. That said, the shipping is pretty sluggish; I still haven't gotten my stuff, and the tracking with DHL isn't functioning right.
FrederickTaylor
June 10, 2022
"Subpar Quality Costumes"
These costumes are poorly constructed and not worth the price. I ended up paying for shipping both ways and even got hit with a restocking fee. I definitely won’t be buying from this wholesale company again.
AnnetteCraig
May 10, 2022
"Contacting Customer Service Has Been a Hassle"
I've been attempting to reach out to someone about my costume for several days now, and nobody has responded. The service is awful! Plus, I didn't even receive my costume on time.
LorraineLarson
May 04, 2022
"Outstanding Support from WHC!"
I got a medium size instead of the small I had requested. On Monday morning, I shot an email to customer service and got a quick reply offering me a refund or an exchange for the costume. Travis is taking care of ordering a new one for me and will send it out right away.

Luckily, I don’t need the costume for a couple of months, so the wait isn’t an issue for me. I couldn’t have asked for better service! Big thanks to WHC and Travis!
Dale.Elliott
April 27, 2022
"Costume Doesn't Match Description"
The package arrived on time, but it wasn't what was promised. I noticed the color was off just by looking at the package, so I sent it back without even opening it. We were hoping for a white or cream gown with a red sash, just like it said in the ad. Instead, the dress looked like a checkered tan, and the sash was more of a burgundy shade. I didn't bother to open it since those colors wouldn't fit our needs.
RolandMitchell
April 26, 2022
"Awful experience. Package never arrived"
What a disaster! I was meant to receive my item last week. It was for a party, and now I'm left hanging. The package is still MIA, and they refuse to issue a refund until it shows up. Who knows where it could be or if I’ll even see it? I’m done ordering from this place.
CarlosBrooks
April 19, 2022
"The products were a tad less pricey than I thought..."
The products were a tad less pricey than I thought, which left me feeling a bit disappointed. Perhaps once I put them to use, my feelings will improve. However, I anticipated more from the grave dirt, so I might need to jazz it up myself. Plus, I’ll need to grab some lights to illuminate the corpse cocoon, but I was ready for that.
whitefish784
April 19, 2022
"Hi there,"
Hi there,
I noticed that one item from my order didn’t arrive. I reached out to customer service but haven’t heard back yet. I really want to get my missing item.
Thanks a bunch,
Raquel
rn.84579
April 04, 2022
"Charming Yet Fragile"
The outfits I got were super cute and lovely, but honestly, they felt pretty cheap. My girls wore them for just one day, and then they ended up in the trash because they were all frayed and falling apart. There was nothing left to save.
DebraFox
April 02, 2022
"Still waiting on my order..."
I haven't gotten my order yet, even though the email you sent a few days back claimed it was on its way.

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